FAQ & Site Info

Please check at your end if there are any extra charges, like customs, tax etc. DO NOT SEND YOUR: artwork with time-stamp or watermark artwork with fonts that you don't have permission to use (choose free fonts!) artwork containing copyrighted material (paintings, sculptures, graffities, posters, advertisements, cd / book / dvd covers, logos) artwork with adult / violent content artwork with satanist, witchcraft or black magic texts, symbols and graphics artwork with excessive blur, noise or bad JPEG quality artwork where the subject is too small or barely visible graphics made with brushes / vectors / objects that weren't created by you or you don't have permission to use artwork with shadows, blur, special effects, gradients All the layouts, drafts and artworks I make are copyrighted and will come with "MerQrious Designs" watermark. They are for personal use only, cannot be resold or resent to anyone. 2012 - 2018 All rights reserved.

My labels are printed on coated Nylon and Satin ribbons. --- Satin is a weave that typically has a glossy surface and a dull back. It is a warp-dominated weaving technique that forms a minimum number of interlacings in a fabric. If a fabric is formed with a satin weave using filament fibres such as silk, nylon, or polyester, the corresponding fabric is termed a satin, although some definitions insist that the fabric be made from silk. Satin labels are ideal for all kinds of garments, perfect for lingerie, etc. --- Coated Nylon is a low cost general purpose material which can be printed on one side only. Excellent for transferring 300 dpi graphic images and barcoding. It looks like paper but it isn't. It is Nylon fabric coated with very thin layer of plastic and will never fray.

I can print barcodes as well. Please generate your barcode online here: http://www.terryburton.co.uk/barcodewriter/generator download as PNG, check if it's working and send it to me and I will put it on your label.

Currently I offer one side black print on white ribbon and white print on black ribbon. Labels are printed on Thermal Transfer Printer using highly durable resin laundry ribbons. Printed white satin labels will withstand washing to 140 F (60°C) and dry-cleaning but will fade slightly after many washes. Printed black satin labels will withstand washing to 104 F (40°C) and dry-cleaning but may fade after the wash. Printed nylon labels will withstand washing to 203 F (95°C) and dry-cleaning. They will not fray and will not fade. Rub, smear, domestic chemicals and alcohol resistant.

I can provide you with USA, Europe (ISO 3758:2012), Canada standard laundry symbols if you need according to your fabric composition or requirements (please provide these).

Logo design is not included in label price. If you need a logo I can make one for you for additional £35.00

Retouching, change of background can be done for $5.00 and will be send to you for your next projects.

For the fancy texts please choose fonts from www.dafont.com or www.urbanfonts.com and let me know font name. For simple texts I will use Windows fonts such as: Tahoma, Verdana, Times New Roman, Trebuchet, Arial, Georgia, Monotype Corsiva, Courier, Avantgarde, Century Gothic, Comic Sans or others. ----- Please make all texts bold enough or add extra outline in your artwork.

Free cliparts can be downloaded from www.vectorportal.com , www.clker.com or similar website.

All outlined graphic objects must be no less than 0.2 mm otherwise they will not be visible on the printed label.

JPEG, PNG, PSD, TIFF - at resolution of 300 - 600 dpi (dots per inch). Image width no smaller than 300 px. AI (Adobe Illustrator file), CDR (CorelDraw file) - saved to the lowest possible version. Texts converted to paths/ curves. PDF, SVG, EMF - texts converted to paths/ curves. No PDF from MS Word please. Black text/ graphics, white background, crisp & clear for black labels too!!! Vector files can be sent to my email: merqrious at gmail dot com

99.9 % of all my orders had been dispatched to all around the world had reached their destination. However it might happen unexpected situation where postal service providers may loose your mail. If standard international mail is lost there will be no refunds for your order. I keep all proves (receipts and filmed material) that your order had been dispatched.

Customer is responsible for reading delivery information before ordering! DELIVERY: I offer standard delivery with no tracking available by default or upgraded with tracking. You can choose to upgrade your shipping VOLUNTARILY during the checkout. I had to forcely upgrade all the deliveries to Canada as I'm already tired of Canadian post loosing and misdelivering their mail. ═════════════════════ Orders will be shipped to the address provided on Etsy or Etsy Studio. If buyer provides an alternate shipping address through Conversations, I am being mindful of fraud or scams. I will choose to cancel and refund the order and ask the buyer to purchase the item again with the corrected shipping address. (Per Etsy seller protection policy) ═════════════════════ Standard postage to the UK Mainland by 1st Class is £1.01 without tracking or £2.10 with tracking and signature. Standard postage to EU zone is £2.65 without tracking or £7.75 with tracking and with or without signature. Standard postage to Americas and everywhere else is £3.30 without tracking or £8.55 with tracking and with or without signature. Standard postage to Australia, New Zealand, Indonesia and New Caledonia is £3.45 without tracking or £8.75 with tracking and with or without signature. ═════════════════════ BY CHOOSING STANDARD SHIPPING YOU AGREE THAT: 1. Standard mail will have no tracking option. 2. It is risky and it may be lost during transition. 3. The seller is not responsible for lost mail. 4. There will be no refund or replacement of goods if mail is lost. 5. It will take longer to reach you. 6. It may be delays due to weather conditions: snow, storms, floods etc. when flights are cancelled, also and up to 2-3 weeks in December. Also due to political or other reasons like strikes, riots, war situation etc. 7. You can voluntarily choose to upgrade your shipping during the checkout. ═════════════════════ IF YOU WISH TO UPGRADE TO MORE SECURE SHIPPING: Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation. Tracking and Signature services offer delivery to Europe within 3-5 working days, and worldwide within 5-7 working days. https://www.royalmail.com/track-your-item ═════════════════════ NO tracked shipping available to P.O. Box ! ═════════════════════ PRODUCTION TIME CURRENTLY IS: 5 w/days ═════════════════════ SHIPPING TIMES: UK - 1-3 w/d EUROPE - 3-5 w/d NORTH AMERICA - 8-10 w/d AUSTRALIA, INDONESIA, NEW ZEALAND - 8-15 w/d ═════════════════════ YOU WILL RECEIVE YOUR LABELS IN: Production time + delivery transition time = receiving the labels ═════════════════════ Orders are shipped to your Ecrater address that you have set up as delivery address. Before ordering please make sure that your shipping address is correct.

- please note that from now on I will send the layouts for preview only after your purchase. Just trying to prevent time wasters. You can send your pictures before purchase for check if they are suitable for printing. Thanks!

Currently my turnaround time 3 - 5 business days. My shop is CLOSED ON WEEKENDS. Please be patient and I will answer to your messages within studio working hours: Mon - Fri 9 - 17 GMT (London time) ------------ The label layout will be sent for review within 12 hours only after your purchase. ------------ Your labels and tags will be printed within 3 -5 working days after the layout approval. No approval - no printing! Thank you for the patience.

The label layout will be sent to you for your review and approval only AFTER THE PURCHASE. Please carefully check all the information in the layout if there are no mistakes. You are responsible for what you approve. -------- Sometimes customers disappear after the purchase. If this will happen and the layout will be sent to you and you won't respond within 10 days, I will cancel your order and will refund you only 80% of your payment. I will charge you 20% of your payment for my time on making the layouts for you.